Shipping and Returns

Policy V 1.2, Updated - 2018.10.27

If you have made payment for some other item purchased at customgiftings.com we will process the order within 48 Hours, we keep 2 days processing and handling at most. Once the order is ready (usually 3 days in most cases/or worst scenario 4 days depending upon the complexity of the customisation) your order will be shipped through our recognised shipping partner.

There are various Shipping options you may opt for usually all packages are sent through economy route, but we may provide with priority shipping, if you need quick delivery you can opt in for that during the checkout process. Shipment tracking number will be shared to the registered IDs (email or sms or both).

We ship across India, please note that shipping may be restricted in a few areas, there may be certain entry tax or other taxes during entry, that has to be paid in extra by the buyer.

Cancellation

If you have made payment at CustomGiftings.com for some item(s) and you have changed your mind and do not want that product anymore and wish to cancel the order, you can cancel the order within 24 hours of placing the order. Just contact us by email or phone and we will guide you for the process. Beyond 24 hours Cancellation may not be possible due to custom print or packaging of the merchandise.

Return, replacement and refund

We have a 7 days replacement policy, in case of manufacturing defects.

Please note that we may not accept back the returns or replacement for custom made orders. We want you to look and feel good every time you shop with customgiftings.com. If products are found have manufacturing defective, and noted to us within 7 days from the delivery date we will gladly take it back and issue the replacement. Please make sure that all the items are in original condition along with the original packing. All the tags, documents, papers, booklets, gifts etc. that came along with your order must be returned as well. It will not be possible for us to refund or exchange in case the above requirements are not met. All the benefits like store credits, gift coupons etc that came along with that order will stand to cancel and replacement may not be possible in such case.

We are unable to provide the return or on the following products: Customized products, Custom Printed Products, Custom Packaging Products or Merchandise.

In case of non-availability of the product that you want to exchange with, you will be given Store Coupon or will be converted into store credits and you can opt for any other product. If the price of the product to be returned is lower than the product you now want to purchase, then the balance amount has to be paid by any of the payment methods listed in this website.

Note: E-mail us or call on our customer care number within the 7 days of the delivery of the product.

Upon receiving the return request we will arrange the pick-up facility. You will not be charged for this. If we are not able to provide this facility, due to any reason, or non-serviceable area then you will have to deliver it to us through courier. In any case, our liability is limited up to Rs 100 per kg.

Note: All the tags, documents, papers, booklets, gifts etc. that came along with your order must be returned as well.

If you had paid through Net banking, Cash or credit/debit card the amount will be credited to the same account you used to order at customgiftings.com in 15 – 30 days.

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